PRIVACY POLICY

JunkAway — Instant Junk Removal Platform

EFFECTIVE: March 28, 2026UPDATED: March 28, 2026

GDPR Compliant

CCPA Compliant

CPRA Compliant

Data Never Sold

SOC 2 Aligned

JunkAway Inc. ("JunkAway," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By using JunkAway, you agree to the practices described in this Policy.

1. INFORMATION WE COLLECT

Information You Provide Directly

• Account information: name, email address, phone number
• Booking details: pickup address, junk type, volume, special instructions
• Photos you upload of items for removal
• Provider credentials: insurance certificates, driver license, background check consent
• Payment information (processed and stored by Stripe — we do not store card numbers)
• Communications: support tickets, dispute submissions, reviews

Information Collected Automatically

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, features used, booking flow interactions, timestamps
• Location data: pickup coordinates you provide; Provider GPS location during active jobs (with consent)
• Cookies and similar tracking technologies (see Section 7)

Information from Third Parties

• Stripe: payment status, transaction IDs (no raw card data)
• Background check providers: criminal and MVR screening results for Providers
• OAuth providers: profile information if you sign in via a third-party identity provider

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes, each grounded in a lawful basis under GDPR:

Service DeliveryContract

Matching Customers with Providers, processing bookings, dispatching jobs, processing payments, and sending job status updates.

Account ManagementContract

Creating and maintaining your account, authenticating your identity, and managing your preferences.

Provider VerificationLegal Obligation / Legitimate Interest

Conducting background checks, verifying insurance, and ensuring Provider eligibility.

Safety and SecurityLegitimate Interest

Detecting fraud, preventing abuse, investigating disputes, and enforcing our Terms of Service.

Analytics and ImprovementLegitimate Interest / Consent

Understanding how users interact with the Platform to improve features and fix bugs. Analytics data is anonymized where possible.

Marketing CommunicationsConsent

Sending promotional emails and push notifications about JunkAway services. You may opt out at any time.

Legal ComplianceLegal Obligation

Complying with applicable laws, regulations, and legal processes.

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. Ever.

•With Providers: When a booking is assigned, we share your pickup address, contact name, booking details, and uploaded photos with the assigned Provider.
•With Customers: Provider name, profile photo, vehicle type, and real-time GPS location (during active jobs) are shared with the Customer who booked the job.
•Service Providers: We use trusted third-party vendors (Stripe for payments, AWS S3 for file storage, background check providers) contractually bound to protect your data.
•Legal Requirements: We may disclose information if required by law, court order, or to protect rights, property, or safety.
•Business Transfers: In the event of a merger or acquisition, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4. DATA SECURITY

TLS 1.3 encryption in transit

AES-256 encryption at rest

JWT-based session management

Bcrypt password hashing

S3 server-side encryption

Regular security audits

Principle of least privilege

Stripe PCI DSS compliance

No method of transmission over the internet is 100% secure. Please notify us at [email protected] if you discover a security vulnerability.

5. DATA RETENTION

Account dataUntil deletion + 30 days

Booking records7 years (tax/legal compliance)

Payment records7 years (financial regulations)

Job photos90 days after job completion

Provider credentialsActive account + 2 years

Background check resultsAs required by law (typically 7 years)

Analytics data24 months (anonymized after 12 months)

Support communications3 years after resolution

6. YOUR RIGHTS AND CHOICES

Right to Access

Request a copy of the personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete personal information.

Right to Deletion

Request deletion of your personal information (subject to legal retention requirements).

Right to Portability

Receive your personal information in a structured, machine-readable format.

Right to Opt Out of Sale/Sharing

California residents: we do not sell personal information, but you may opt out of sharing for cross-context behavioral advertising.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time without affecting prior processing.

Right to Lodge a Complaint

EU/EEA residents may lodge a complaint with their local data protection authority.

To exercise any of these rights, contact [email protected]. We will respond within 30 days.

7. COOKIES AND TRACKING TECHNOLOGIES

Essential Cookies

Required for authentication, session management, and security. Cannot be disabled.

Analytics Cookies

Anonymous usage statistics to improve the Platform. Opt-in via our cookie consent banner.

Marketing Cookies

Personalized advertising and remarketing. Opt-in only.

8. CHILDREN'S PRIVACY

The Platform is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. Contact [email protected] if you believe we have inadvertently collected information from a minor.

9. INTERNATIONAL DATA TRANSFERS

JunkAway operates in the United States. For EU/EEA users, we rely on Standard Contractual Clauses (SCCs) as the legal mechanism for cross-border data transfers.

10. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information (with exceptions)
• Right to opt out of sale or sharing of personal information
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising CCPA rights

To submit a CCPA/CPRA request, email [email protected] with subject "California Privacy Request."

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on the Platform at least 14 days before the changes take effect.

12. CONTACT AND DATA CONTROLLER

DATA CONTROLLER

JunkAway Inc.

Registered in Delaware, United States

Privacy: [email protected]

Security: [email protected]

Support: [email protected]